Conditions d’utilisation

Effective Date: April 7,2026

Welcome to L’LUXE®. These Terms of Service govern your use of our website, products, services, and any purchases made through our online store. By visiting our site or placing an order, you agree to these Terms of Service.

L’LUXE® is committed to offering thoughtfully selected fashion pieces and authentic previously owned luxury items with care, accuracy, and attention to detail.

1. General Use of This Website

By accessing or using this website, you confirm that you are using it for lawful purposes only. You agree not to misuse the site, interfere with its operation, attempt unauthorized access, or use the website in any way that may harm L’LUXE®, its customers, or its services.

2. Product Information

We aim to present all items as accurately as possible through product descriptions, photographs, measurements, and condition details. However, slight variations in colour, tone, texture, and appearance may occur due to lighting, photography, screen settings, and the nature of previously owned or specialty items.

Please review photos carefully, as they form part of the product description. If additional details are needed before purchase, customers are encouraged to contact L’LUXE® before placing an order.

3. Availability and Listing Accuracy

All products are subject to availability. We reserve the right to update, modify, discontinue, or remove any listing at any time without notice. In the event of an error relating to pricing, availability, description, or product details, L’LUXE® reserves the right to correct the error and, where necessary, cancel or refuse the order.

4. Authenticity

L’LUXE® takes authenticity seriously. Previously owned designer items are reviewed and presented in good faith based on internal verification procedures and supporting authentication processes where applicable.

Items are authenticated by the platform’s internal expert team prior to sale, providing assurance of authenticity based on their proprietary verification process.

5. Pricing and Payment

All prices listed on the website are shown in the applicable store currency unless otherwise stated. Prices may be updated at any time without notice.

Payment must be successfully completed before an order is processed. L’LUXE® reserves the right to refuse, cancel, or limit any order at its discretion, including in cases involving payment issues, suspected fraud, system errors, or misuse of the website.

6. Order Acceptance

After an order is placed, you may receive an email confirmation acknowledging receipt of your order. This confirmation does not constitute final acceptance. L’LUXE® reserves the right to cancel any order before shipment if necessary.

If an order is cancelled after payment is received, any approved refund will be issued to the original payment method unless otherwise required.

7. Shipping and Delivery

Shipping timelines shown on the website are estimates only unless otherwise expressly stated. Delivery times may vary depending on carrier operations, customs processing, destination, seasonal volume, and other factors outside our control.

Tracking information will be provided when available after shipment. L’LUXE® is not responsible for delays caused by the carrier, customs, weather, service disruptions, or incorrect shipping details entered at checkout.

8. Duties and Taxes

Where stated on the applicable product page or store policy, duties and taxes may be included in the final purchase price. Customers should review the product page and related policy information carefully before completing a purchase.

9. Returns, Exchanges, and Policy Application

Return, exchange, authenticity, and special collection eligibility are governed by the policy stated on the specific product page and/or the applicable policy page published by L’LUXE® at the time of purchase.

Unless otherwise stated, L’LUXE® does not accept returns for change of mind, personal preference, sizing preference, fit issues, colour preference, or buyer’s remorse.

If a customer believes an item was received damaged, incorrect, or materially inconsistent with its listing, the customer must contact L’LUXE® within the time period stated in the applicable posted policy and provide clear supporting photos and order details.

10. Cancellations

Orders may not be cancelled once processing has begun. If L’LUXE® agrees to an exceptional cancellation before shipment, a handling or processing deduction may apply where permitted.

11. Intellectual Property

All content on this website, including text, product descriptions, graphics, logos, icons, images, branding, and design elements, is the property of L’LUXE® or its respective content providers and may not be copied, reproduced, republished, distributed, or exploited without prior written permission.

12. Third-Party Services

This website may use third-party tools, payment providers, apps, delivery services, or external links. L’LUXE® is not responsible for the policies, content, availability, or performance of third-party services.

13. Disclaimer

This website and all services are provided on an “as is” and “as available” basis. While L’LUXE® strives for accuracy and continuity, we do not guarantee that the website will always be uninterrupted, error-free, or fully current at all times.

14. Limitation of Liability

To the fullest extent permitted by applicable law, L’LUXE® shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website, the purchase of products, shipping delays, listing inaccuracies, technical interruptions, or reliance on website content.

Where liability cannot be excluded, it shall be limited to the amount paid for the product at issue.

15. Privacy

Your use of this website is also subject to our Privacy Policy. By using the website, you acknowledge that personal information may be collected, used, and stored in accordance with our posted privacy practices.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Province of Quebec and the applicable laws of Canada.

17. Changes to These Terms

L’LUXE® reserves the right to update or modify these Terms of Service at any time. Any changes will take effect upon posting to the website. Continued use of the website after changes are posted constitutes acceptance of those revised terms.